TERMS AND CONDITIONS

These Terms and Conditions ("Terms") govern the access to and use of the website Mabruok.com ("Platform"), owned and operated by KOHR, a One-Person Company Limited Liability Company registered in the Arab Republic of Egypt ("KOHR", "Company", "We", "Us", or "Our").

Mabruok.com operates as a digital marketplace designed to connect individuals and entities seeking to plan events ("Clients" or "Users") with third-party vendors and service providers ("Service Providers" or "Suppliers").

By accessing, browsing, registering, or making a booking on Mabruok.com, Users and Service Providers agree to be legally bound by these Terms, along with our Privacy Policy. If you do not agree to these Terms, you must immediately cease all use of the Platform.

Mabruok.com acts strictly as an online booking facilitator and marketing platform. KOHR is not a service provider, vendor, venue owner, caterer, event planner, or retailer of any goods or services listed on the Platform.

KOHR does not own, create, sell, resell, provide, control, or manage any of the listings, venues, services, or goods offered by Suppliers. KOHR expressly disclaims any liability regarding:

• The quality, safety, suitability, legality, or fitness for a particular purpose of any service or good provided by Suppliers.
• The truth, accuracy, or completeness of descriptions, pricing, or availability provided by Suppliers.
• The performance, actions, or omissions of any Supplier or third party before, during, or after an event.

The ultimate contract for the provision of goods or services is formed directly between the Client and the respective Supplier. The Supplier remains solely responsible for the fulfillment, quality, safety, and performance of the agreed-upon service or product in accordance with applicable Egyptian laws and regulations.

Mabruok.com facilitates payment collection from Clients to secure bookings on behalf of Suppliers using Paymob, an authorized payment service provider in Egypt operating under Central Bank of Egypt regulations. By completing a booking, Clients authorize Paymob and Mabruok.com to process payments using their designated payment method.

Unless otherwise explicitly stated on the Platform, all listed prices, transactions, and payments are displayed and processed in Egyptian Pounds (EGP).

Client Payments: Clients pay the agreed booking amount directly through Paymob via the Platform.

Supplier Fees: KOHR collects marketing and lead-generation fees from Suppliers based on pre-established commercial agreements between KOHR and each Supplier.

Supplier Payouts: Funds collected from Clients are disbursed to Suppliers in accordance with the specific contractual payment schedule agreed upon between KOHR and the Supplier.

Clients and Suppliers are responsible for any applicable taxes, including Egyptian Value Added Tax (VAT), duties, or financial charges arising from their transactions, except where local laws require the Platform to collect and remit taxes on their behalf.

Cancellations, modifications, and refund eligibility are strictly determined by the specific cancellation policy established by the individual Supplier associated with the booking, as outlined at the time of purchase, subject to mandatory statutory rights under Egyptian Consumer Protection Law No. 181 of 2018.

If a Client is entitled to a refund under the Supplier’s policy or applicable Egyptian consumer protection laws, the refund will be processed through Paymob back to the original payment method, subject to processing timelines dictated by the payment gateway and banking institutions in Egypt.

KOHR is under no obligation to mediate disputes between Clients and Suppliers. However, KOHR reserves the right, at its sole discretion, to assist in facilitating communication to resolve issues amicably.

To maintain authentic feedback, only Clients who have completed a verified booking and service experience through Mabruok.com are permitted to submit ratings, reviews, and feedback ("Reviews") regarding Suppliers.

Users agree that all Reviews submitted must be truthful, fair, based on actual experiences, and free from offensive, defamatory, racist, or unlawful language under applicable Egyptian law.

KOHR reserves the right, without prior notice, to monitor, edit, hide, or remove any Review that violates these Terms, contains hate speech, or displays malicious intent. By submitting a Review, Users grant KOHR a non-exclusive, royalty-free, perpetual license to display and use the content across the Platform for marketing and informational purposes.

Users may be required to register an account to access certain features. Users agree to provide accurate, current, and complete information during registration and to keep account credentials confidential.

Users and Suppliers agree not to:

• Use the Platform for fraudulent purposes or illegal activities under the laws of the Arab Republic of Egypt.
• Bypass the Platform’s payment infrastructure to complete bookings off-platform once contact has been initiated via Mabruok.com.
• Upload false, misleading, or infringing content.
• Interfere with the security or proper functioning of the Platform.

All content, trademarks, logos, domain names, software, design, and intellectual property associated with Mabruok.com and KOHR are the exclusive property of KOHR OPC LLC or its licensors and are protected under Egyptian Intellectual Property Rights Law No. 82 of 2002 and international agreements.

Users are granted a limited, non-exclusive, non-transferable license to access and view Mabruok.com strictly for personal, non-commercial use in connection with event planning. Unauthorized copying, distribution, or scraping of Platform content is strictly prohibited.

KOHR reserves the right to modify these Terms at any time. Updated versions will be published on Mabruok.com with a revised revision number and effective date. Continued use of the Platform after changes are posted constitutes acceptance of the modified Terms.

KOHR reserves the right to suspend or terminate any User or Supplier account immediately and without notice in the event of a breach of these Terms or suspected fraudulent activity.

These Terms shall be governed by, construed, and enforced in accordance with the laws of the Arab Republic of Egypt. Any legal dispute, claim, or controversy arising out of or in connection with these Terms, or the breach, termination, or validity thereof, shall be submitted to the exclusive jurisdiction of the competent courts of Cairo, Egypt.

For any inquires about those terms and conditions contact us through contact@mabruok.com